Polisi Refund ProdukDigital.my

Tarikh Berkuat Kuasa: 6 September 2026

ProdukDigital.my menjual produk dan servis digital yang biasanya diberikan serta-merta selepas pembayaran berjaya. Oleh sebab sifat produk digital, polisi refund kami adalah seperti berikut.

Produk Digital Yang Telah Diakses

Secara umum, produk digital yang telah downloaded, opened, accessed, unlocked atau delivered tidak boleh dipulangkan seperti produk fizikal.

Namun, pengguna masih boleh melaporkan masalah yang sah untuk semakan.

Refund / Resolution Boleh Dipertimbangkan Jika

• Duplicate charge
• Payment successful but product not delivered
• Corrupted file and replacement cannot be provided
• Product access does not work and cannot be repaired
• Wrong product delivered due to system error
• Product materially differs from the advertised description
• Verified transaction error
• Refund is required under applicable law

Before refund, ProdukDigital.my may attempt to restore access, repair delivery, replace file, provide correct resource, or other reasonable resolution.

Change of Mind

Refund is generally not provided because the customer changed their mind, no longer needs the product, did not read the product description, bought the wrong product after access was already provided, or their device/software is incompatible where format requirements were clearly stated.

Canva / Third-Party Resource

If a Canva or external resource link supplied by ProdukDigital.my is broken, support should first attempt to repair the link, replace the resource, or provide alternative access.

Changes to a third-party platform do not automatically create a refund entitlement.

PD Credits

PD Credits that have been successfully credited to an account are generally not redeemable for cash. Unused credits remain subject to the current ProdukDigital PD Credit rules.

If AI generation completes successfully, credits are considered USED.

If AI generation fails because of a verified provider/system failure, reserved credits should be returned where the system supports automatic credit return.

A customer not liking the creative style of a valid AI output is not automatically considered a technical failure.

Duplicate Payment

For suspected duplicate charges, please provide: Customer Name, Email, Order ID, Transaction ID, Amount Paid.

Request Period

Customers should report transaction or product-access issues within 7 days from the transaction date where reasonably possible. This is a reporting window for review — it is not an automatic 7-day money-back guarantee.

How to Request

Email your request with subject "Permohonan Refund — [Order ID]". You may be asked to provide Order ID, Payment reference, Email, Issue description, and Screenshots where relevant.

Contact

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